Frequently Asked Questions

We offer comprehensive IT solutions including:

• Website Development (responsive, e-commerce, custom CMS)
• Mobile App Development (Android applications)
• Management System Development (schools, hospitals, inventory, etc.)
• Network Setup & Installation (wired and wireless)
• CCTV Installation & Security Systems
• Computer Repair & Maintenance
• Software Installation & Configuration
• Data Recovery (phones, hard drives, SSDs)
• 24/7 Technical Support

We are based in Iringa, Tanzania. We provide on-site services in Iringa and surrounding areas, and can travel for larger projects. We also offer remote services for many solutions.

Yes! We offer remote services for:

• Website and software development
• Mobile app development
• Remote technical support and troubleshooting
• System consultations and advice

On-site services such as network installation and CCTV setup require physical presence.

You can request a quote by:

• Filling out the contact form
• Calling us at +255 764 830 663
• WhatsApp: Send a message
• Email: jerwinjeanadam591@gmail.com

Timeline depends on complexity:

• Starter Website: 2-3 weeks
• Business Website: 4-6 weeks
• E-Commerce Website: 8-12 weeks

These timelines include client feedback and revisions.

Yes! All our websites are fully responsive and mobile-friendly. They adapt perfectly to phones, tablets, and desktops. Mobile responsiveness is essential for SEO and user experience.

Yes! We build websites with easy-to-use admin panels. You can easily update content, add pages, and manage your website without technical knowledge. We provide training and documentation.

Yes! All our websites include SEO best practices such as:

• Proper meta tags and descriptions
• Optimized page structure
• Mobile optimization
• Fast loading speeds
• Structured data markup

Additional SEO services like keyword research and content optimization are available.

We help you with domain registration and can recommend reliable hosting providers. We can also manage hosting for you. Domain and hosting are separate costs not included in website development.

We specialize in Android app development. We can develop for other platforms (iOS) upon request, but our primary expertise is Android. We create native Android apps with the best performance and user experience.

Development timeline varies by complexity:

• Simple App: 4-8 weeks
• Medium App: 8-16 weeks
• Complex App: 16+ weeks

Yes! We help with publishing your app to the Google Play Store. This includes app store optimization, screenshots, descriptions, and submission process guidance.

Yes! We offer ongoing maintenance and support for apps including:

• Bug fixes and improvements
• Android OS updates compatibility
• New features and enhancements
• Performance optimization

Yes! We offer regular network maintenance including:

• Monthly system checks
• Performance optimization
• Security updates
• Backup verification
• Documentation updates

Maintenance plans start from TZS 150,000/month.

Yes! We can diagnose and fix slow internet issues by:

• Checking network configuration
• Identifying network bottlenecks
• Optimizing WiFi placement
• Updating router firmware
• Implementing QoS settings

Yes! We offer comprehensive data recovery services for:

• Phones (Android and others)
• Hard drives (HDD)
• Solid state drives (SSD)
• USB drives and memory cards
• Formatted drives and partitions

Recovery success depends on device condition. We provide free assessment.

Yes! We offer 24/7 support for emergency issues through:

• Phone: +255 764 830 663
• WhatsApp: Available at all hours
• Email: Checked regularly

Critical system failures get immediate response any time of day or night.

Yes! We provide free initial consultations to help you:

• Assess your IT infrastructure
• Identify areas for improvement
• Plan technology solutions
• Develop IT strategies

Contact us to schedule a consultation.

Yes! All our packages include free support after delivery:

• Websites: 1-3 months of free support
• Apps: 2-12 months of free support
• Systems: 6+ months of free support

After that, we offer affordable maintenance plans.

Support includes:

• Bug fixes and issues
• Technical assistance
• Minor updates and improvements
• Performance optimization
• Backup management

Major feature additions may incur additional charges.

Yes! Flexible payment terms include:

• 50% deposit to start, 50% upon completion (standard)
• Milestone-based payments for larger projects
• Monthly payment plans for support services

Contact us to discuss custom payment arrangements.

No! Our pricing is transparent:

• All costs quoted upfront
• No surprise charges
• Additional work quoted separately
• Clear scope of work defined before starting

Yes! You can upgrade at any time. For example:

• Upgrade website features
• Add new app functionalities
• Expand network capabilities
• Upgrade to better support plans

We calculate upgrade costs fairly based on additional work.

Yes! We offer discounts for:

• Multiple projects/services
• Long-term support contracts
• Bulk services for organizations
• Referrals (ask for details)

Contact us to discuss your specific situation.

We install:

• Analog CCTV systems
• Digital CCTV systems
• IP camera systems
• Hybrid systems
• DVR/NVR systems

Yes! Our CCTV systems include remote viewing via:

• Mobile app (Android/iPhone)
• Web browser
• Laptop or desktop

You can view your cameras from anywhere with internet connection.

Storage depends on:

• Number of cameras
• Recording resolution (HD/4K)
• How long you want to keep footage (7 days, 30 days, etc.)

We help determine your storage needs during site survey.

Repair time depends on the issue:

• Software issues: 1-3 hours
• Hardware issues: 1-7 days
• Complex issues: May take longer

We'll give you an estimate after diagnosis.

Yes! We offer warranty on repairs:

• Hardware repairs: 3-6 months warranty
• Software fixes: 1 month warranty
• Parts come with manufacturer warranty

Yes! We're careful to preserve your files. We:

• Back up your data before repairs
• Restore all your files after repair
• Keep your personal data confidential